Customer Experience Manager

3 weeks ago


Gurgaon, Haryana, India Intract Full time

Role Overview

At Intract, we're redefining the user acquisition landscape for digital companies through our innovative B2B2C approach, serving 1,000,000+ users.

Job Responsibilities

We're seeking an experienced Comeback is optional. We're more interested in finding the right candidate Customer Success Manager with a strong background in handling technical product queries and providing empathetic post-agreement support. Experience with SaaS and Web3 technology is a plus.

Your Key Responsibilities:

  1. Develop and nurture relationships with clients.
  2. Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.
  3. Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.
  4. Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.
  5. Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.
  6. Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.
  7. Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.
  8. Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.

Your Requirements:

  1. Minimum of 2 years of direct experience working with SaaS or Web3 technologies in a customer-facing role.
  2. Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts is a plus.
  3. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
  4. Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.
  5. Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively.
  6. Bachelor's degree in a relevant field preferred, or equivalent practical experience.


  • Gurgaon, Haryana, India VMock Full time

    About the RoleVMock is seeking a highly skilled Client Success Manager to join our team. In this role, you will be responsible for establishing and maintaining positive client relationships from an operational and strategic perspective.You will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain...


  • Gurgaon, Haryana, India Sprinklr Full time

    At Sprinklr, we're looking for a seasoned Enterprise Customer Experience Manager to lead our customer delivery initiatives.Company OverviewSprinklr is a leading enterprise software company that enables every organization on the planet to make their customers happier. Our unified customer experience management (Unified-CXM) platform helps companies deliver...


  • Gurgaon, Haryana, India BayOne Solutions Full time

    About the RoleWe are seeking a highly skilled Strategic Customer Experience Manager to join our team at BayOne Solutions. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.Job DescriptionAs a Strategic Customer Experience Manager, you will be the primary point of contact for our customers,...


  • Gurgaon, Haryana, India Airtel Full time

    About this Role:We are looking for an experienced customer experience professional to lead our contact center operations team at Bharti Airtel.As a key member of our leadership team, you will be responsible for designing and implementing effective contact center strategies that deliver exceptional customer experiences and drive business results.You will have...


  • Gurgaon, Haryana, India American Express Full time

    American Express is a leading provider of payment solutions, and as a Customer Experience Ambassador, you will play a vital role in delivering exceptional service to our high-net-worth clients.With 3-5 years of experience in customer service, travel sales, and hotel/concierge services, you will be responsible for providing personalized recommendations and...


  • Gurgaon, Haryana, India EasyRewardz Software Services Private Limited Full time

    EasyRewardz is a leading customer experience management company that empowers brands to build lasting relationships with their customers through innovative and data-driven strategies.About the Role:We are seeking an experienced Customer Experience Manager to join our team. In this role, you will be responsible for providing top-notch leadership on...


  • Gurgaon, Haryana, India The Biohackers Co. Full time

    We are seeking a highly skilled Customer Experience Ambassador to join our team at The Biohackers Co.As a key member of our hybrid team, you will play a pivotal role in delivering exceptional customer experiences while working from our office in Delhi/Gurgaon or remotely.The ideal candidate should possess strong communication skills, be driven, dedicated,...


  • Gurgaon, Haryana, India Conscious Chemist Full time

    **Job Title:** Customer Experience ExpertLocation: Gurugram, Sector-67Timing: 10:30am to 7:30pmWorking days: Monday to Friday (WFO) Saturday (WFH)Experience: 1+ yearsSalary: $40,000 - $60,000 per yearNo. of Vacancies: 02About Us:We are Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., dedicated to creating innovative and personal care...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsWe are a next-gen customer experience (CX) company, delivering AI-led transformative experiences for innovative brands.Key Responsibilities:Manage inbound calls with exceptional customer care supportRespond to customer inquiries regarding travel and airlinesPrioritize email responses in the back officePreferred Candidate...


  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we are a global professional services and solutions firm dedicated to delivering exceptional outcomes for our clients. Our team of 125,000+ people across 30+ countries is driven by innovation, agility, and a passion for creating lasting value.We invite applications for the role of Voice/Chat Support Associate/Sr. Associate in our Disputes Support...


  • Gurgaon, Haryana, India Jones RecruitZo Full time

    About the Role:As a Customer Experience Representative at Jones RecruitZo, you will play a crucial role in providing exceptional support to our clients. This position requires an enthusiastic and driven individual who is able to respond to customer queries in a timely and accurate manner, making customers feel at ease and confident that we have their...

  • Senior Manager

    21 hours ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Job OverviewIdeal candidate will lead and manage a team to improve customer experience.


  • Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a customer experience (CX) company that defines and delivers AI-led transformative experiences for global brands using digital technologies.We combine Digital and Human Intelligence to become the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.


  • Gurgaon, Haryana, India Genpact Full time

    Role OverviewWe are seeking a highly skilled Genpact Dispute Resolution Specialist to join our team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and dispute resolution expertise.About UsGenpact is a global professional services firm that delivers outcomes that shape the future. With over...


  • Gurgaon, Haryana, India AMEX Full time

    At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking a highly skilled Customer Experience Representative to join our team and help us achieve this goal.About the RoleThis is a unique opportunity to work in a fast-paced, dynamic environment where you'll have the chance to...


  • Gurgaon, Haryana, India American Express Full time

    About UsAt American Express, we're committed to delivering exceptional customer experiences that drive long-term growth and loyalty. As a Customer Care Professional, you will play a pivotal role in shaping this vision.Job SummaryWe are seeking an experienced Customer Care Professional to join our Gurugram location. In this role, you will be responsible...


  • Gurgaon, Haryana, India Cars24 Full time

    Contact Centre Sales RoleAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced contact centre environment?We are seeking a highly motivated and customer-focused Contact Centre Sales Specialist to join our team at Cars24. As a Contact Centre Sales Specialist, you will be responsible for providing top-notch...


  • Gurgaon, Haryana, India MICHAEL KORS Full time

    At Michael Kors, we're always looking for talented individuals who share our passion for fashion and customer satisfaction.We're seeking a skilled Customer Experience Coordinator to join our team. In this role, you'll play a key part in ensuring that our customers receive exceptional service and support throughout their shopping journey.The salary range for...


  • Gurgaon, Haryana, India EXLY Full time

    About ExlyWe are a cutting-edge SaaS company revolutionizing the way Coaches & Trainers operate. Our mission is to empower them to streamline their operations, enhance productivity, and achieve their business goals more efficiently.Job OverviewThis role is an excellent opportunity for someone who is passionate about customer success and growth. As a Customer...


  • Gurgaon, Haryana, India Snaphunt Full time

    Unlock a Rewarding Career with SnaphuntThe opportunity to excel as a Customer Service Representative at Snaphunt awaits.About the RoleJob Title: Customer Experience AmbassadorLocation: GurugramWork Mode: Work From OfficeWorking Days: 5 daysShift Timings: Rotational ShiftsAs a Customer Experience Ambassador, you will provide exceptional service through chat...