Strategic Customer Experience Manager

1 week ago


Gurgaon, Haryana, India BayOne Solutions Full time

About the Role

We are seeking a highly skilled Strategic Customer Experience Manager to join our team at BayOne Solutions. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.

Job Description

As a Strategic Customer Experience Manager, you will be the primary point of contact for our customers, working closely with them to understand their needs and develop tailored solutions to meet their business objectives. You will also be responsible for building strong relationships with our internal teams, including sales, marketing, and delivery, to ensure seamless execution of customer projects.

Key Responsibilities:

  • Develop and execute customer success plans to drive business growth and customer satisfaction
  • Build and maintain strong relationships with customers, understanding their needs and developing tailored solutions
  • Collaborate with internal teams to ensure seamless execution of customer projects
  • Act as a subject matter expert on customer-facing initiatives, providing guidance and support to internal stakeholders
  • Conduct regular reviews and analysis to identify areas for improvement and opportunities for growth
  • Ensure compliance with company policies and procedures, maintaining high levels of customer satisfaction and loyalty

Requirements

To succeed in this role, you will need:

  • Min 3-5 years recent experience in customer success or a related field
  • A professional degree or equivalent experience and 5+ years related experience
  • Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools
  • Intermediate level skills with Microsoft Office applications including EXCEL and Outlook
  • Demonstrated English verbal, written, and typing skills
  • Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
  • Team player and mentor
  • Account management skills are preferred
  • Demonstrated Program Management skills and high organizational skills required, PMP certification desired
  • ITIL/ITSM certification desired

Salary

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.



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