Strategic Customer Experience Manager
1 week ago
About the Role
We are seeking a highly skilled Strategic Customer Experience Manager to join our team at BayOne Solutions. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.
Job Description
As a Strategic Customer Experience Manager, you will be the primary point of contact for our customers, working closely with them to understand their needs and develop tailored solutions to meet their business objectives. You will also be responsible for building strong relationships with our internal teams, including sales, marketing, and delivery, to ensure seamless execution of customer projects.
Key Responsibilities:
- Develop and execute customer success plans to drive business growth and customer satisfaction
- Build and maintain strong relationships with customers, understanding their needs and developing tailored solutions
- Collaborate with internal teams to ensure seamless execution of customer projects
- Act as a subject matter expert on customer-facing initiatives, providing guidance and support to internal stakeholders
- Conduct regular reviews and analysis to identify areas for improvement and opportunities for growth
- Ensure compliance with company policies and procedures, maintaining high levels of customer satisfaction and loyalty
Requirements
To succeed in this role, you will need:
- Min 3-5 years recent experience in customer success or a related field
- A professional degree or equivalent experience and 5+ years related experience
- Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools
- Intermediate level skills with Microsoft Office applications including EXCEL and Outlook
- Demonstrated English verbal, written, and typing skills
- Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
- Team player and mentor
- Account management skills are preferred
- Demonstrated Program Management skills and high organizational skills required, PMP certification desired
- ITIL/ITSM certification desired
Salary
The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.
-
Customer Experience Manager
3 weeks ago
Gurgaon, Haryana, India VMock Full timeAbout the RoleVMock is seeking a highly skilled Client Success Manager to join our team. In this role, you will be responsible for establishing and maintaining positive client relationships from an operational and strategic perspective.You will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain...
-
Strategic Conversational AI Architect
21 hours ago
Gurgaon, Haryana, India Strategic Talent Partner Full timeJob SummaryWe are seeking a highly skilled Strategic Conversational AI Architect to join our team at Strategic Talent Partner. This is an exceptional opportunity for a seasoned professional to lead the development of innovative conversational AI solutions.About UsAt Strategic Talent Partner, we believe in harnessing the power of technology to drive business...
-
Strategic Growth Marketing Director
3 weeks ago
Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full timeWe are seeking a skilled and results-driven Strategic Growth Marketing Director to join our team at Glood - Personalization & Experience For Shopify. In this role, you will be responsible for driving brand awareness, customer engagement, and sales growth for our SaaS platform through comprehensive marketing strategies.About the RoleThe ideal candidate will...
-
Data Insights Consultant
2 weeks ago
Gurgaon, Haryana, India EasyRewardz Software Services Private Limited Full timeCompany Overview:EasyRewardz Software Services Private Limited offers industry-agnostic cloud-based CRM, Loyalty, and Conversational Commerce solutions to enable seamless omnichannel customer experience. The company focuses on leveraging actionable insights from customer data to help brands deliver consistent and personalized customer experiences....
-
Enterprise Customer Experience Manager
1 week ago
Gurgaon, Haryana, India Sprinklr Full timeAt Sprinklr, we're looking for a seasoned Enterprise Customer Experience Manager to lead our customer delivery initiatives.Company OverviewSprinklr is a leading enterprise software company that enables every organization on the planet to make their customers happier. Our unified customer experience management (Unified-CXM) platform helps companies deliver...
-
Strategic Customer Success Leader
2 days ago
Gurgaon, Haryana, India Evalueserve Full timeTransform Client Experience with EvalueserveEvalueserve, a global leader in delivering innovative and sustainable solutions, is seeking a Strategic Customer Success Leader to join our Insights & Advisory team.We elevate client business impact through state-of-the-art technology, artificial intelligence, and subject matter expertise. Our global network spans...
-
Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full timeWe are seeking an experienced Strategic Marketing Lead to drive growth and expansion in the e-commerce space.As a key member of our team, you will be responsible for developing and executing comprehensive marketing strategies to promote our SaaS platform.The ideal candidate will have a proven track record in digital marketing, with experience managing ads on...
-
Strategic Transaction Manager
3 weeks ago
Gurgaon, Haryana, India Oracle Full timeOracle is seeking a highly experienced Strategic Transaction Manager to lead and manage the contracting process end-to-end for strategic, complex transactions.About the Role:This role involves engaging with our customers on high value, high visibility, strategic and complex opportunities to grow Oracle business in various regions. As a member of the Customer...
-
Customer Experience Delivery Director
5 hours ago
Gurgaon, Haryana, India Sprinklr Full timeOverviewSprinklr, a leading enterprise software company, offers a comprehensive Unified-CXM platform that empowers organizations to deliver exceptional customer experiences across all touchpoints. With its headquarters in New York City and a global presence, Sprinklr collaborates with over 1,000 of the world's most valuable enterprises.Job SummaryWe are...
-
Senior Customer Experience Strategist
1 week ago
Gurgaon, Haryana, India Sprinklr Full timeUnlock the Power of Customer Experiences with SprinklrSprinklr, a leading enterprise software company, is revolutionizing the way businesses interact with their customers. As a Senior Customer Experience Strategist, you will play a vital role in helping our clients deliver exceptional experiences across every touchpoint.We're committed to creating a culture...
-
Gurgaon, Haryana, India Max Life Insurance Company Limited Full timeAbout Max Life Insurance Company LimitedWe are a leading life insurance company in India, dedicated to providing innovative and customer-centric solutions. Our mission is to empower individuals to build a secure future for themselves and their loved ones.Our vision is to be the most trusted life insurance company in India, recognized for our exceptional...
-
Customer Experience Manager
3 weeks ago
Gurgaon, Haryana, India Intract Full timeRole OverviewAt Intract, we're redefining the user acquisition landscape for digital companies through our innovative B2B2C approach, serving 1,000,000+ users.Job ResponsibilitiesWe're seeking an experienced Comeback is optional. We're more interested in finding the right candidate Customer Success Manager with a strong background in handling technical...
-
Customer Experience Growth Strategist
21 hours ago
Gurgaon, Haryana, India Adani Digital Labs Full timeWe are seeking a dynamic and results-driven Customer Experience Growth Strategist to drive business growth and create product roadmaps at Adani Digital Labs.Key Responsibilities:P&L OwnershipManage the profit and loss for the loyalty program, ensuring financial targets are met and contributing to the overall revenue growth of the company.Growth...
-
Customer Experience Operations Manager
4 weeks ago
Gurgaon, Haryana, India Airtel Full timeAbout this Role:We are looking for an experienced customer experience professional to lead our contact center operations team at Bharti Airtel.As a key member of our leadership team, you will be responsible for designing and implementing effective contact center strategies that deliver exceptional customer experiences and drive business results.You will have...
-
Strategic Business Development Manager
4 days ago
Gurgaon, Haryana, India Wyzard Full timeWyzard is seeking a highly skilled Strategic Business Development Manager to join our team.Company Overview:At Wyzard, we are dedicated to delivering innovative solutions that meet the evolving needs of our customers.Job Description:The Strategic Business Development Manager will be responsible for curating a high-quality product assortment that aligns with...
-
Gurgaon, Haryana, India VMock Full timeDrive customer satisfaction through innovative product lifecycle management at VMock. Collaborate with cross-functional teams to launch successful products that deliver wow experiences and convenience. Engage in strategic discussions with stakeholders to align product roadmaps with business objectives.Key Responsibilities:Deliver impactful improvements in...
-
Strategic Customer Success Lead
3 weeks ago
Gurgaon, Haryana, India Oracle Full timeJob Description:We are seeking a highly skilled TAM to join our team as a Strategic Customer Success Lead. As a key member of our customer success organization, you will be responsible for delivering exceptional value to our customers and driving business growth through strategic partnerships.About the Role:This is an exciting opportunity to work with our...
-
Cloud Experience Manager
1 week ago
Gurgaon, Haryana, India Oracle Full timeJob Description:This role focuses on delivering exceptional Cloud Delivery customer experiences, optimizing end-to-end business processes to ensure customer satisfaction.Key Responsibilities:Presents recommendations and Oracle Cloud solutions clearly and concisely to drive adoption.Works with multiple teams and partners to drive successful Oracle Pass / IaaS...
-
Customer Experience Strategist
5 days ago
Gurgaon, Haryana, India Max Life Insurance Company Limited Full timeRole OverviewMax Life Insurance Company Limited seeks a seasoned Customer Experience Strategist to spearhead digital transformation initiatives, driving customer-centricity and process excellence.Key Responsibilities:• Collaborate with function heads on key projects, delivering strategic support and CX perspectives.• Develop and execute plans to improve...
-
Strategic Account Development Manager
1 week ago
Gurgaon, Haryana, India Pinkerton Full timeAt Pinkerton, we are seeking a highly skilled Strategic Account Development Manager to join our team. This is an exciting opportunity for a results-driven professional to lead the development and implementation of strategic account plans that drive business growth and revenue expansion.About the Role:To be responsible for managing and growing existing client...