Strategic Customer Success Lead

1 month ago


Gurgaon, Haryana, India Oracle Full time
Job Description:

We are seeking a highly skilled TAM to join our team as a Strategic Customer Success Lead. As a key member of our customer success organization, you will be responsible for delivering exceptional value to our customers and driving business growth through strategic partnerships.

About the Role:

This is an exciting opportunity to work with our customers in a collaborative and consultative manner, helping them achieve their desired business outcomes while minimizing risk. You will be the primary point of contact for our customers, providing direction and guidance on how to maximize the value of their Oracle investments.

Key Responsibilities:
  • Customer Relationship Management: Develop and manage long-term relationships with key customer contacts, understanding their industry drivers, organization structure, and key stakeholders.
  • Solution Identification: Collaborate with sales, delivery teams, and customers to identify appropriate solutions that meet their business needs.
  • Delivery Coordination: Coordinate the delivery of Oracle services, serving as the primary delivery contact to the customer and facilitating communication across other Oracle lines of business.
  • Contract Management: Ensure effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives.
  • Lead Generation: Identify and submit delivery leads for new opportunities and contract renewals.
  • Incident Management: Act as a point of contact for major incidents, managing communication and customer expectations until resolution.
Requirements:

To succeed in this role, you will need excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You should have experience in customer-facing roles, with a proven track record of delivering successful outcomes in a fast-paced environment.

About Us:

Oracle is a leading provider of cloud-enabled software and services, committed to helping our customers drive business success through innovation and collaboration.



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