Customer Success Strategist

3 weeks ago


Gurgaon, Haryana, India MyOperator Full time
About MyOperator

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. As an EIR - Customer Success, you will be responsible for taking the reins of the customer success department.

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  • Strategic Development and Execution:

• Own the development and implementation of customer success strategies, aligning them with MyOperator's long-term vision and goals.

• Define and track KPIs for customer success and ensure all team activities are focused on achieving these objectives.

• Design and implement customer loyalty and retention programs, creating tangible value for our customers while contributing to MyOperator's revenue growth.

  • Leadership and Management:

• Lead and manage a high-performing team of customer success professionals, empowering them to meet and exceed performance goals.

• Provide guidance, mentorship, and career development opportunities for team members, driving a culture of continuous improvement.

• Conduct performance reviews and implement development plans to ensure personal and professional growth for your team.

  • Customer Satisfaction and Retention:

• Spearhead initiatives to proactively engage with customers, address their pain points, and elevate the overall customer experience.

• Leverage customer feedback and data analytics to identify trends, uncover areas for improvement, and drive solutions.

• Ensure customer success processes are streamlined to minimize churn and maximize long-term customer loyalty.

  • Operational Excellence:

• Identify process inefficiencies and implement scalable solutions that improve customer interactions and team workflows.

• Use data insights to track progress toward goals, optimize performance, and drive strategic decisions.

• Continuously evolve customer success operations to align with company growth and industry best practices.

  • Cross-Departmental Collaboration:

• Collaborate with Sales, Marketing, Product, and other departments to ensure alignment across all customer touchpoints and an integrated approach to customer journey management.

• Share customer insights and feedback to inform product development, refine marketing strategies, and optimize sales efforts.

  • Recruitment and Training:

• Oversee the recruitment process for the customer success team, ensuring the department is staffed with the right talent to meet company objectives.

• Develop and implement robust training programs that focus on enhancing team capabilities and customer interaction.



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