Customer Success Strategist

23 hours ago


Gurgaon, Haryana, India BayOne Solutions Full time

Job Description:

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We are seeking a highly skilled CUSTOMER SUCCESS STRATEGIST to join our team at BayOne Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

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About the Role:

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  • Develop and execute comprehensive customer success plans to ensure customer satisfaction and retention.
  • Build strong relationships with customers to understand their business needs and goals.
  • Leverage industry best practices (ITIL/ITSM) to optimize customer service delivery.
  • Act as a single point of contact for all service-related issues and technical escalations.
  • Maintain accurate records of customer interactions and progress.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Provide regular updates to management on customer satisfaction and progress.
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Requirements:

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  • Minimum 3-5 years of experience in customer success or related field.
  • Professional degree or equivalent experience and 5+ years related experience.
  • Basic knowledge of one or more technologies: Wireless, Networking, Cloud, Customer Success tools.
  • Intermediate level skills with Microsoft Office applications including EXCEL and Outlook.
  • Demonstrated English verbal, written, and typing skills.
  • Demonstrated ability to understand and communicate effectively with customers at various levels.
  • Team player and mentor with excellent account management skills.
  • PMP certification desired.
  • ITIL/ITSM certification desired.
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What You Need to Bring:

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  • A bachelor's or master's degree in Computer Science, Computer Studies, Information Security, or equivalent combination of education and experience.
  • Experience working in risk management, audit, security, or technical delivery roles.
  • Ability to work self-motivated in diverse, multi-national, and virtual environments.
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Salary Range:$90,000 - $120,000 per year, depending on experience.



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