Customer Success Strategist

1 day ago


Gurgaon, Haryana, India MyOperator Full time

About the Role: We are seeking an experienced Customer Success Strategist to lead our Customer Success Department and drive customer-centric innovations, ensuring strong, long-term relationships with our clients.

As a key member of our team, you will be responsible for developing and implementing customer success strategies that align with MyOperator's vision and goals.

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Key Responsibilities:

  • Develop and implement customer success strategies, including defining and tracking KPIs.
  • Lead and manage a high-performing team of customer success professionals, empowering them to meet and exceed performance goals.
  • Spearhead initiatives to proactively engage with customers, address their pain points, and elevate the overall customer experience.

Requirements: 5-6 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven ability to lead and manage teams. A data-driven approach to problem-solving and performance tracking is essential, along with excellent verbal and written communication skills.

Salary: The estimated salary for this role is ₹2,500,000 per year.



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