Customer Experience Growth Strategist

22 hours ago


Gurgaon, Haryana, India Adani Digital Labs Full time

We are seeking a dynamic and results-driven Customer Experience Growth Strategist to drive business growth and create product roadmaps at Adani Digital Labs.

Key Responsibilities:

P&L Ownership

Manage the profit and loss for the loyalty program, ensuring financial targets are met and contributing to the overall revenue growth of the company.

Growth Interventions

Develop and implement strategies to increase the number of loyal users on the platform, enhancing customer engagement and retention rates.

Partnership Management

Identify, establish, and manage partnerships that are crucial for the growth interventions, fostering a collaborative environment with key stakeholders.

Stakeholder Management

Collaborate with product, marketing, and analytics teams to align on business objectives and drive growth, ensuring seamless communication and coordination.

Product Roadmaps

Create and manage product roadmaps to support the growth of the loyalty program, driving innovation and customer satisfaction.

Customer Trends

Analyze and leverage customer trends in earning and redeeming reward points to enhance the loyalty program, staying ahead of industry benchmarks.

Program Restructuring

Modify and restructure programs to increase customer repeat rates and enhance the value of the loyalty programs, driving long-term business success.

Qualifications:

  • Proven experience in managing P&L and driving business growth
  • Strong strategic thinking and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Experience in creating and managing partnerships
  • Ability to develop and execute product roadmaps


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