Customer Success Strategist

2 weeks ago


Gurgaon, Haryana, India Meritto Full time
About Meritto

Meritto, formerly known as NoPaperForms, is India's largest and most advanced SaaS-based Enrolment Automation Platform.

Job Overview

We are seeking an experienced Customer Success Strategist to join our team. As a key member of our customer success team, you will be responsible for ensuring the seamless onboarding and implementation of our platform at client locations.

Key Responsibilities:
  • Gather requirements from clients, suggest product solutions, and coordinate with other teams to ensure successful implementation.
  • Frequent travel to client locations for product training and adoption purposes.
  • Demonstrate deep product knowledge of all product lines, showcasing product demos and working out solutions for business use cases using best product fit.
  • Work with internal cross-functional teams to address customer issues and opportunities.
Desired Candidate Profile:
  • Highly comfortable in a fast-paced, high-growth startup environment.
  • Excellent written and verbal communication skills, with excellent interpersonal skills to interact with clients.
  • Ability to quickly gain client trust, demonstrate ownership for client issues, and problem-solving skills.
  • Proficiency in Excel and report generation.
Eligibility Criteria:
  • Post-Graduation (MBA/PGDM) preferred.
  • Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).
  • 2+ years of relevant working experience required, preferably in digital marketing/education domain/SaaS-based organizations.
Salary: ₹12 Lakhs - ₹15 Lakhs per annum

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