Customer Success Strategist

2 days ago


Gurgaon, Haryana, India BayOne Solutions Full time
Job Description:

Company Overview: BayOne Solutions is a leading provider of innovative solutions, and we are seeking an exceptional Customer Success Manager to join our team.

Salary: ₹1,200,000 - ₹1,800,000 per annum (dependent on experience) + benefits.

About the Role:

  • We are looking for a highly skilled professional with excellent communication and interpersonal skills to lead customer success initiatives and drive revenue growth through upsell/cross-sell opportunities.
  • The ideal candidate will have experience in the technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba.

Key Responsibilities:

  • Develop and execute customer success strategies to increase customer satisfaction and loyalty.
  • Build strong relationships with customers to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams to ensure seamless delivery of products and services.
  • Analyze customer data to identify trends and areas for improvement.
  • Communicate effectively with stakeholders to drive business outcomes.

Requirements:

  • 5+ years of experience in customer-facing roles, preferably in the technology industry.
  • Proven track record of driving revenue growth and increasing customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Career Path:

  1. Customer Support Representative
  2. Account Manager
  3. Customer Success Manager
  4. Senior Customer Success Manager
  5. Director of Customer Success


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