Customer Success Professional

1 day ago


Gurgaon, Haryana, India Meritto Full time
Job Description:

We are seeking a highly motivated Customer Success Professional to join our team at Meritto. As a key member of our customer success team, you will be responsible for proactively engaging with customers throughout their life cycle, from onboarding to renewal. Your primary focus will be to ensure high levels of customer satisfaction, retention, and growth through strategic guidance, consultancy, training, and meetings.

The ideal candidate should have excellent relationship management skills, the ability to communicate effectively with both technical and business stakeholders, and a deep understanding of our product offerings. You should also be able to work in a fast-paced environment, prioritize tasks effectively, and manage multiple projects simultaneously.

We offer a competitive salary package of $80,000 - $100,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plans, and flexible working hours.

About Meritto:

Merritto is India's largest and most advanced SaaS-based Enrolment Automation Platform, on a mission to empower the education ecosystem by building the 'Digital Backbone of Education Institutions'. We are one of the fastest-growing organizations in the B2B SaaS education technology sector, offering a vertically focused platform that caters to various education segments, including K-12, Higher Education, Online Degree Programmes, Coaching & Training Institutes, EdTech, Study Abroad Consultants, and Leading Exams & Assessments.

The company has made two acquisitions and currently operates two product lines: Unified Enrolment SaaS and Unified Payment Stack. Our culture is egalitarian, challenging, and meritocratic, making us an attractive employer for talented professionals.

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