Customer Success Associate

1 week ago


Gurgaon, Haryana, India Nexgenhiringexperts Full time
Job Title:

Customer Success Associate - Fintech Professional

About Nexgenhiringexperts

We are a leading fintech company, dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch support and services to our clients.

Job Description

This role offers a unique opportunity for a talented individual to join our dynamic team as a Customer Success Associate. In this position, you will be responsible for managing international customer relationships, resolving issues, and providing outstanding support to clients.

Key Responsibilities
  • Client Communication: Respond quickly and accurately to customer inquiries through various communication channels, ensuring seamless interaction with native English-speaking clients.
  • Customer Satisfaction: Maintain high CSAT scores by effectively addressing customer needs and resolving issues in a timely manner.
  • Issue Resolution: Own and resolve customer concerns, ensuring thorough follow-up and timely resolution, fostering strong client relationships.
Required Skills and Qualifications
  • Language Skills: Near-native fluency in English, with excellent grammar, syntax, and vocabulary, neutral or minimal accent.
  • Communication Skills: Exceptional verbal and written communication skills suitable for business-level interactions.
  • Experience: Minimum 1 year of experience in the Fintech or BFSI sector.
Estimated Salary Range:

The estimated salary range for this role is ₹35,000 - ₹50,000 CTC per annum, depending on location and experience.

Benefits and Perks
  • Cab Facility: Provided within a 20 km radius of the office.
  • Interview Mode: Virtual for HR and Client rounds (Face-to-Face, if required).
  • Work Mode: Work from Office.
Why Join Us?

This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fast-paced setting, we invite you to apply.



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