Cloud Experience Manager

2 weeks ago


Gurgaon, Haryana, India Oracle Full time

Job Description:

This role focuses on delivering exceptional Cloud Delivery customer experiences, optimizing end-to-end business processes to ensure customer satisfaction.

Key Responsibilities:

  • Presents recommendations and Oracle Cloud solutions clearly and concisely to drive adoption.
  • Works with multiple teams and partners to drive successful Oracle Pass / IaaS cloud adoption.
  • Develops, coaches, motivates, and manages multiple Account Management and/or Technical Account Manager resources.
  • Ensures high levels of customer satisfaction by executing quality improvement efforts and understanding strategies of the Oracle Support Services organization.

Requirements:

  • Demonstrated experience in relationship building and partnering.
  • Proven ability to work well in both team and individual settings and manage a geographically dispersed team.
  • Responsible for driving satisfaction with Oracle's Cloud products and services.

About the Role:

The ideal candidate will have a strong background in Cloud Delivery and experience managing teams. They should be able to develop short/medium and long term plans to implement operational policies and achieve strategic objectives/results.

What We Offer:

A competitive salary of $120,000 - $180,000 per year, depending on location and experience.



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