Enterprise Customer Experience Manager

1 day ago


Gurgaon, Haryana, India Sprinklr Full time

At Sprinklr, we're looking for a seasoned Enterprise Customer Experience Manager to lead our customer delivery initiatives.

Company Overview

Sprinklr is a leading enterprise software company that enables every organization on the planet to make their customers happier. Our unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Job Description

We're seeking an experienced professional with a strong track record of managing large-scale customer implementations and complex projects with a focus on analytics and product management. As an Enterprise Customer Experience Manager at Sprinklr, you'll be responsible for developing and executing strategic plans for customer delivery, aligning with our overall business objectives.

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  • Oversee the end-to-end delivery of R&D projects to customers, ensuring timelines, budgets, and quality standards are met.
  • Champion the needs of the customer and track their utilization and value derived from Sprinklr solutions.
  • Act as a liaison between customers and the R&D team, facilitating clear communication and understanding of project goals and expectations.

In this role, you'll work closely with cross-functional teams to ensure alignment and support for customer programs. You'll also collaborate with the Product Management team to provide customer feedback and insights that influence product development and enhancements.

Required Skills and Qualifications

To be successful in this role, you'll need:

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  • A Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred.
  • 10+ years of experience in program management, analytics, or related fields within the technology sector.
  • Proven track record of leading large-scale customer implementations and managing complex projects with a focus on analytics and product management.
Benefits

We offer a comprehensive benefits package, including:

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  • Competitive salary: $140,000 - $170,000 per year
  • Comprehensive health insurance
  • Retirement savings plan
  • Flexible work arrangements
  • Opportunities for professional growth and development


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