Customer Service Representative

2 days ago


Gurgaon, Haryana, India Balaji Enterprise and Human Resources Full time
Job Summary

We are seeking a highly skilled Customer Support Inbound professional to join our team at Balaji Enterprise and Human Resources.

Responsibilities
  • Monitor all incoming calls from customers for inquiries on orders, products, and services, ensuring timely resolutions to customer issues.
  • Collaborate with various departments to facilitate sales of products across our portfolio, driving business growth and revenue.
  • Analyze customer concerns and develop effective solutions within required timeframes, enhancing customer satisfaction and loyalty.
  • Engage with customers through proactive questioning to identify and resolve issues efficiently, ensuring seamless communication channels.
  • Manage and summarize customer inquiries to present key insights to management, informing strategic business decisions.
  • Maintain in-depth knowledge of customer requirements and preferences, providing tailored solutions that meet their needs.
  • Optimize resource utilization and resolve issues promptly, minimizing downtime and maximizing productivity.
  • Effective English communication is essential for success in this role.
What We Offer
  • A competitive salary ranging from $45,000 to $65,000 per annum, commensurate with experience and qualifications.
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
  • Professional training and certification programs to enhance skills and expertise.


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