Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India INNOVISION Limited Full time

Customer Service Representative


At INNOVISION Limited, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing excellent customer service to our guests, addressing inquiries, concerns, and requests promptly and professionally.


Key Responsibilities:



  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Take and process customer orders accurately, ensuring timely delivery and maintaining high-quality service standards.
  • Develop a thorough understanding of menu items and make recommendations to guests to enhance their dining experience.
  • Manage cash transactions and operate the point-of-sale (POS) system efficiently, ensuring accuracy in billing.
  • Maintain a clean and organized service area, creating a visually appealing and welcoming environment for guests.

Qualifications:



  • Minimum 1-2 years of experience in customer service, preferably in a hotel or known QSR brand.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Basic knowledge of hospitality and customer service principles.

Benefits:



  • Competitive salary of INR 16,000 plus variable components.
  • Opportunity for growth and career development.


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