Customer Service Representative
3 weeks ago
Job Summary:
At MattsenKumar, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to clients via phone, email, and other communication channels.
- Respond to customer inquiries and resolve their issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Update customer information and records accurately and efficiently.
- Meet and exceed customer satisfaction targets and key performance indicators.
Requirements:
- Any graduate degree.
- 1 year of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency in Microsoft Office and other software applications.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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