Customer Service Representative

24 hours ago


Gurgaon, Haryana, India Amplifon Full time

Customer Service Representative

Amplifon is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring client retention and satisfaction.

Key Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
  • Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
  • Enter and update customer information in the Excel & CRM.
  • Handle grievances to preserve the company's reputation.
  • Facilitate future sales.
  • Daily coordination with our clinical and field team to ensure the work is completed on time.

Requirements:

  • Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
  • Good knowledge of relevant computer programs (Auto dialers) & MS office.
  • Proven track record of successfully meeting Tele sales goal.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Cool-tempered and able to handle rejection.
  • Flexibility and Ability to adjust to changing priorities in a fast-paced environment.


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