IT Support Specialist

2 days ago

Gurgaon, Haryana, India Sprinklr Full time

Company Overview

Sprinklr is a unified platform for customer-facing functions, enabling human experiences across any modern channel at an unprecedented scale.

We are headquartered in New York City with over 2,400 employees globally and work with more than 1,000 of the world's most valuable enterprises, including Microsoft, P&G, Samsung, and over 50% of the Fortune 100.

About the Role

We are seeking an IT Helpdesk Analyst to provide local support for our Sprinklr Gurgaon office and global support for all Sprinklr users.

The ideal candidate will have 2-5 years of experience and possess a strong understanding of macOS, Windows, and Microsoft products, as well as excellent written and verbal communication skills.

Key Responsibilities

  • Provide local support for the Sprinklr Gurgaon office and global support for all Sprinklr users.
  • Tracking and documenting all support activities.
  • Supporting primarily macOS, some Windows, and common office software and applications such as Microsoft, Adobe, and cloud SaaS products.
  • Perform laptop setup and inductions for users, hardware troubleshooting, and repair.
  • General office IT, including conference room, telephone, and Printer setups.
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
  • Communicate and document troubleshooting techniques and best practices.
  • Perform endpoint management deployment and anti-virus security.
  • Work with IT Management to constantly monitor and improve delivery of IT systems and support.
  • Proactively understand, analyze, and research new technical problems when needed.

Requirements

  • Self-motivation and ability to work with minimum supervision.
  • Excellent written and verbal communication skills and meticulous attention to detail.
  • Experience working with high-level executives.
  • Good understanding of Microsoft 365.
  • Experience with Jamf Pro and enterprise Mac management concepts.
  • Comfortable with wireless infrastructure technologies (Cisco Meraki desirable).
  • Experience with end-user customer support, possessing strong technical knowledge of macOS, Windows, and other Microsoft products.
  • Ability to use customer-service-oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.
  • Work both independently and as part of a team with professionals at all levels.
  • Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment.
  • Ability to prioritize tasks and work on multiple assignments.

Estimated Salary Range: ₹800,000 - ₹1,200,000 per annum

Benefits

  • We offer a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

Why Join Sprinklr?

  • We believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best.
  • We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
  • We invest in our people, offering daily meditation breaks, virtual fitness, and access to Headspace, as well as continuous learning opportunities available with LinkedIn Learning.

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