Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Description:
We are seeking a highly skilled Technical Support Specialist to join our team at T&N Business Services Pvt. Ltd. As a Technical Support Specialist, you will be responsible for handling complex technical support cases, managing technical escalations, and providing status updates to drive successful resolutions.
Key Responsibilities:
• Handle complex technical support cases escalated by stakeholders
• Manage technical escalations and blockages in pipelines
• Provide status updates and drive successful resolutions
• Work as an on-call support for critical escalations
• Keep up-to-date with latest development updates in critical and sensitive pieces of code
Requirements:
• Strong analytical, logical reasoning, and problem-solving skills
• Knowledge of any programming language
• Sound understanding of computer science concepts like OOPS, Database (SQL), and Data Structure
• Good verbal and written communication skills
• Good academics and quick learner
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