Technical Support Specialist
3 days ago
**Job Title:** Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team at FieldAssist. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring a seamless experience for our users.
Key Responsibilities:
- Provide technical support to customers and partners via phone, email, and chat.
- Identify and troubleshoot technical issues with FieldAssist APIs and integrations.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams to improve support processes and workflows.
- Stay up-to-date with the latest technology trends and advancements in the industry.
Requirements:
- 1-3 years of experience in technical support or a related field.
- Strong knowledge of SQL and database management.
- Experience with ticketing platforms like Freshdesk or Zendesk.
- Excellent communication and problem-solving skills.
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