Technical Support Specialist

3 days ago


Gurgaon, Haryana, India FieldAssist Full time

**Job Title:** Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at FieldAssist. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring a seamless experience for our users.

Key Responsibilities:

  • Provide technical support to customers and partners via phone, email, and chat.
  • Identify and troubleshoot technical issues with FieldAssist APIs and integrations.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams to improve support processes and workflows.
  • Stay up-to-date with the latest technology trends and advancements in the industry.

Requirements:

  • 1-3 years of experience in technical support or a related field.
  • Strong knowledge of SQL and database management.
  • Experience with ticketing platforms like Freshdesk or Zendesk.
  • Excellent communication and problem-solving skills.


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