Technical Support Specialist

3 weeks ago


Gurgaon, Haryana, India 2coms Full time

Job Title: Technical Support Specialist

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at 2coms. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and documenting technical knowledge in our database.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues in a timely and professional manner
  • Document technical knowledge in our database for future reference
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • Strong technical skills and knowledge of current technology
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work in a 24/7 model with flexible shifts and weekends off

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Recognition and rewards for exceptional performance


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