Technical Support Specialist
1 month ago
Essvee Consultant is seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.
- Identify and escalate complex customer issues to senior technical support specialists.
Requirements and Skills:
- 1 year of customer service experience required.
- Excellent communication and problem-solving skills.
- Knowledge of Google Sheets and Excel.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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