Technical Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Platform Development team in Delhi. As a key member of our team, you will be responsible for providing quality first-tier systems and event management for our global technical operations.
The ideal candidate will have experience working in a busy online operations environment and have previously participated in operational support for at least one large-scale enterprise environment. A strong knowledge of the Linux operating system is required, as well as a passion for working with new technologies and pushing the envelope on existing technologies, particularly open source technologies.
Key Responsibilities
- Follow a tech SOP for project completion and onboarding tasks
- Write code to address small tasks or rectify service issues
- Understand and debug minor issues in response to TTs or raised PEs
- Conduct production deployment and sanity checks
- Reassign TTs to the appropriate teams according to SOP
- Write scripts for automations to address common issues
- Work with AWS services like Lambda, SQS, and DDB
What We Offer
As a Technical Support Specialist at ADCI - Haryana, you will have the opportunity to work with a world-class team, develop your skills, and further your career in a dynamic and innovative environment. We offer mentoring programs with experienced engineers, regular tech talks with technology Principals, and defined career paths within multiple streams for motivated engineers.
Requirements
- 1+ years of software development or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
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