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Language Support Specialist
1 month ago
At NIIT Managed Training Services, we're transforming the way the world learns, for the better. We partner with leading companies to enhance their learning ecosystems and maximize business value from training.
Our Mission: To deliver high-impact managed learning solutions that empower a thriving workforce.
Job OverviewWe are seeking a skilled Language Support Specialist to join our team. As a Language Support Specialist, you will play a crucial role in providing exceptional customer service, ensuring seamless communication with clients, and facilitating successful order delivery.
About You:
- You have excellent communication skills and proficiency in English language.
- You possess an outgoing personality, organizational skills, and the ability to work effectively with others.
- You are proficient in using computer applications (MS Office, SharePoint, and CRM tools).
- You are detail-oriented, flexible, and adaptable, with the ability to work independently in a global environment covering different time zones and languages.
Your primary responsibilities as a Language Support Specialist include:
- Providing customers with information on course offerings and products.
- Enrolling customers in open enrolment classes for external, internal, domestic, and international customers.
- Securing billing information from customers via purchase orders, contracts, and credit cards.
- Processing customer orders.
- Assisting customers with Computer-Based Training, Web or Multi-media Training.
- Researching order delivery status and preparing appropriate responses to customers.
- Creating standard quotes for external customers and sales teams for Open Enrolment classes and web-based courses.
- Answering phone calls from customers/clients.
We offer a competitive salary range of $50,000 - $65,000 per annum, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement plan, and opportunities for professional growth and development.
