Japanese Language Specialist

1 week ago


Gurgaon, Haryana, India American Express Full time
About American Express

As a leader in the global payments and travel industry, we are dedicated to delivering innovative solutions that make life easier for our customers.

Job Summary

We are seeking a highly skilled Japanese Language Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service by reviewing and analyzing requests from merchants and customers worldwide.

Key Responsibilities:
  • Manage inbound customer and seller calls and faxes for prepaid products, including Gift Card and Traveler Cheques.
  • Handle claims for lost or stolen Traveler Cheques and unable-to-cash cases.
  • Process refund requests, overspend, and excessive balance cases.
  • Candidate should be able to multitask and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalations and conduct root cause analysis of the escalation.
  • Leverage expertise in analyzing risk-related data and identifying fraud connections.
Requirements:
  • Graduate with 2-5 years of prior experience in a customer-facing calling profile.
  • Proficiency in Japanese language.
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English.
  • Good listening and decision-making skills.
Estimated Salary: $60,000 - $80,000 per yearBenefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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