Operations Process Specialist
3 weeks ago
Alexa Shopping Operations is a team that strives to become the most reliable source for dataset generation and annotations.
Job DescriptionWe are seeking an Operations Process Specialist with expertise in managing process and operational escalations, driving data-oriented analysis, and improving processes.
- Key Responsibilities:
- * Manage stakeholder communication across multiple lines of business on operational milestones and process changes.
- * Identify gaps in process areas and work with stakeholders to resolve them.
- * Develop actionable plans for implementing process improvements.
About the Team:
Alexa Shopping Operations works collaboratively with Shopping feature teams to enhance customer experience quality across shopping features, devices, and locales.
RequirementsTo be successful in this role, you will need:
- Bachelor's Degree and 3+ years of relevant work experience.
- Language Proficiency: German language - verbal, writing, reading, and comprehension (B2.2/C1 or above).
- Problem-solving skills: Analyze and interpret complex SOPs, identify areas for improvement, and develop actionable plans.
- Communication skills: Effectively guide and mentor associates, lead and participate in process improvement initiatives.
As an Amazonian, you'll enjoy a range of benefits, including competitive salary, comprehensive health insurance, retirement savings plan, and more.
Salary: $80,000 - $100,000 per year, depending on location and experience.
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