Cloud Technology Support Specialist
2 weeks ago
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that redefines how companies build, buy, and manage everything in the cloud. With over 8,900 employees worldwide, the company delivers a portfolio of 7,500 software brands with sales and delivery capabilities.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Description
We are seeking a highly skilled Cloud Technology Support Specialist to join our team. As a Cloud Technology Support Specialist, you will be responsible for providing 24x7 technical support for issues related to our cloud services. You will operate under pressure to isolate problems affecting our customer systems and provide solutions for complex issues.
Your responsibilities will include monitoring remote monitoring and management system alerts and notifications, responding through service tickets, and developing knowledge base articles and maintaining system documentation. Excellent written English skills are required for this role.
You will also communicate with customers as required, keeping them informed of incident progress and notifying them of updates for service requests. Your spoken English language skills will be used for communication with customers.
Requirements and Qualifications
To be successful in this role, you should have:
- 3-5 years of experience in maintaining AudioCodes or Ribbon SBC.
- Maintain industry accreditation in Technology Services practice area (Workplace, Data Center or Security).
- Previous role within the relevant practice area in a Managed Service capacity.
- Ability to handle first point escalation for all technical and process issues.
- Experience in handling issues related to Microsoft Teams and Direct Routing.
- Technical subject matter expertise and ability to communicate effectively with customers.
- Microsoft 365 Certified: Teams Administrator Associate (MS-700) and Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS721) certifications preferred.
Benefits
We offer a competitive salary range of $60,000 - $90,000 per year, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package including health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.
Location
This role is based in Switzerland, but we welcome applications from candidates worldwide. We are an ISO/IEC 20000 certified organization and strive to maintain the highest standards of quality and customer satisfaction.
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