Technical Support Specialist
1 month ago
Job Title: Technical Support Specialist - Application Performance Expert
About the Role:
We are seeking an experienced Technical Support Specialist to join our team as an Application Performance Expert. As a key member of our support team, you will play a crucial role in ensuring the smooth functioning of our applications and providing dedicated support to end-users.
Your Primary Responsibilities:
- Perform independently and become a Subject Matter Expert (SME) on Windows Server Administration.
- Actively participate and contribute to team discussions to ensure seamless collaboration.
- Provide solutions to work-related problems and technical challenges with your exceptional problem-solving skills.
- Troubleshoot and resolve technical issues reported by end-users in a timely manner, minimizing disruptions to their workflow.
- Collaborate with cross-functional teams to investigate and resolve application-related incidents, ensuring prompt resolution.
- Monitor application performance and stability, proactively identifying and addressing potential issues to prevent downtime.
- Offer timely and effective support to end-users, utilizing your excellent communication skills to explain complex technical concepts.
- Contribute to the optimization of application performance and stability through in-depth analysis and troubleshooting.
- Stay up-to-date with the latest technologies and industry trends to enhance application support processes and improve overall efficiency.
Requirements:
- Proficiency in Microsoft Windows Server Administration, including installation, configuration, and patch management.
- Strong understanding of system administration and troubleshooting in a Windows Server environment.
- Experience managing and maintaining Windows Server infrastructure, including user management, group policies, and security permissions.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Strong understanding of networking concepts and protocols, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.
Preferred Skills:
- Experience with Microsoft Active Directory.
- Knowledge of other relevant networking protocols.
- Exposure to modern application support processes and tools.
What We Offer:
- An estimated salary of $120,000 per annum, based on experience and qualifications.
- A competitive benefits package, including health insurance, retirement plans, and paid time off.
- The opportunity to work with a dynamic team of professionals who share your passion for technology and innovation.
How to Apply:
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