Technical Support Specialist

4 days ago

Gurgaon, Haryana, India SMARTWORK IT SERVICES Full time

Job Title: Technical Support Specialist - Application Performance Expert

About the Role:

We are seeking an experienced Technical Support Specialist to join our team as an Application Performance Expert. As a key member of our support team, you will play a crucial role in ensuring the smooth functioning of our applications and providing dedicated support to end-users.

Your Primary Responsibilities:

  • Perform independently and become a Subject Matter Expert (SME) on Windows Server Administration.
  • Actively participate and contribute to team discussions to ensure seamless collaboration.
  • Provide solutions to work-related problems and technical challenges with your exceptional problem-solving skills.
  • Troubleshoot and resolve technical issues reported by end-users in a timely manner, minimizing disruptions to their workflow.
  • Collaborate with cross-functional teams to investigate and resolve application-related incidents, ensuring prompt resolution.
  • Monitor application performance and stability, proactively identifying and addressing potential issues to prevent downtime.
  • Offer timely and effective support to end-users, utilizing your excellent communication skills to explain complex technical concepts.
  • Contribute to the optimization of application performance and stability through in-depth analysis and troubleshooting.
  • Stay up-to-date with the latest technologies and industry trends to enhance application support processes and improve overall efficiency.

Requirements:

  • Proficiency in Microsoft Windows Server Administration, including installation, configuration, and patch management.
  • Strong understanding of system administration and troubleshooting in a Windows Server environment.
  • Experience managing and maintaining Windows Server infrastructure, including user management, group policies, and security permissions.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Strong understanding of networking concepts and protocols, including TCP/IP, DNS, and DHCP.
  • Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.

Preferred Skills:

  • Experience with Microsoft Active Directory.
  • Knowledge of other relevant networking protocols.
  • Exposure to modern application support processes and tools.

What We Offer:

  • An estimated salary of $120,000 per annum, based on experience and qualifications.
  • A competitive benefits package, including health insurance, retirement plans, and paid time off.
  • The opportunity to work with a dynamic team of professionals who share your passion for technology and innovation.

How to Apply:

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