Technical Support Specialist
7 days ago
We are seeking a skilled Technical Support Specialist to join our team at IGT Solutions Pvt Ltd. This is a full-time role with a mix of WFH and office work in Gurugram, India.
About the RoleThe successful candidate will be responsible for providing technical assistance and support to customers via live calls, chats, and emails. They will also troubleshoot and configure software and hardware to resolve customer issues.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Troubleshoot and configure software and hardware to resolve customer issues
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- 2+ years' experience in technical support
- Customer service oriented
- Strong written and verbal communication skills
- Excellent troubleshooting skills
- IT service desk
- ITIL
- ITSM
- Server network desktop support
- Active Directory
- Printers
- P1 bridge
This role offers a 5.5-day working week with an alternate Saturday off. Rotational shifts include day shift (6am-3pm), UK shift (2pm-11pm), night shift (6pm-4am), and night shift (10pm-7am).
Employment Details- Full-time employment
- IGT Solutions Pvt Ltd. (formerly InterGlobe Technologies)
- Mandate Skillset: IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop support
We offer a competitive salary range of ₹400,000 - ₹700,000 per annum, commensurate with experience and qualifications.
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