Technical Support Specialist

7 days ago


Gurgaon, Haryana, India Mediajade Full time

We are seeking a skilled Technical Support Specialist to provide expert technical assistance to our clients. In this role, you will be responsible for troubleshooting and resolving technical issues via phone, email, or remote assistance tools. You will work closely with our engineering teams to address complex technical problems and ensure customer satisfaction.

Key Responsibilities:
  • Provide technical support to clients through various communication channels.
  • Diagnose and resolve software and hardware issues related to our product.
  • Guide customers through product features and functionalities.
  • Document customer issues and follow up to ensure prompt resolution.
  • Collaborate with engineering teams to resolve complex technical issues.
  • Assist in product updates and system configurations for customers as needed.
  • Maintain a high level of customer satisfaction and ensure timely follow-up on escalated cases.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven work experience in a technical support or help desk role.
  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with ticketing systems and remote desktop tools.
  • Ability to explain complex technical information to non-technical customers.
  • Basic knowledge of operating systems, databases, and networking concepts.


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