Technical Support Specialist

1 month ago


Gurgaon, Haryana, India Microland Full time

Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Microland. The successful candidate will be responsible for providing technical support to end-users, troubleshooting desktop applications, and resolving technical issues related to Windows OS, desktop applications, and backup management tools.

Key Responsibilities
1. Provide technical support to end-users via phone, email, and chat
2. Troubleshoot desktop applications, Windows OS, and backup management tools
3. Resolve technical issues related to desktop applications, Windows OS, and backup management tools
4. Collaborate with internal teams to resolve complex technical issues
5. Document technical issues and resolutions in a knowledge base

Requirements
1. Basic troubleshooting skills on different versions of Windows OS
2. Understanding of desktop applications, installation, and uninstallation
3. Ability to support users in business applications based on SOPs
4. Troubleshooting desktop applications remotely
5. Ability to carry out disk management, disk encryption, and wireless configuration
6. Ability to check utilization and availability, ability to perform start up and shut down services by following SOPs
7. Ability to install and configure email clients, troubleshoot connectivity issues

Desired Skills
1. Basic understanding of virtual infrastructure and cloud (AWS, Azure, and Google Cloud)

What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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