Technical Support Specialist

1 week ago


Gurgaon, Haryana, India Wipro Full time

Job Summary

Wipro is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring timely escalation when necessary.

Key Responsibilities:

  • Manage transactions according to quality standards
  • Field incoming help requests via phone and/or email
  • Document customer information and query resolutions
  • Follow standard processes and procedures for issue resolution
  • Collaborate with team leaders and external stakeholders

Requirements:

  • Strong problem-solving and communication skills
  • Ability to work collaboratively in a team environment
  • Excellent customer service skills
  • Knowledge of assigned process, tools, and systems

What We Offer:

  • Opportunity to work with a leading technology company
  • Chance to develop your technical skills and expertise
  • Collaborative and dynamic work environment
  • Ongoing training and professional development


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