Technical Support Specialist for Windows Environments

1 week ago


Gurgaon, Haryana, India Real Time Data Services Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Real Time Data Services. As a key member of our support team, you will be responsible for providing technical assistance to our global clients.

Key Responsibilities
  • Technical Support and Troubleshooting: Provide prompt and efficient technical support to our clients, resolving issues related to Windows operating systems and applications.
  • Server Maintenance: Perform regular maintenance tasks, updates, and patches on servers and clients OS to ensure optimal performance.
  • Deployment and Implementation: Assist in the deployment and implementation of service releases, patches, and customizations to improve system functionality.
  • Analysis and Resolution: Analyze and diagnose issues related to application and server performance on Windows Servers deployed on our Cloud platform, and implement appropriate solutions.
Requirements

To be successful in this role, you should have:

  • Minimum 1 year+ of experience in technical support, preferably in a Windows environment.
  • Proficiency in troubleshooting Windows operating systems and applications.
  • Familiarity with PowerShell scripting for automation and basic VMware ESXi and vCenter knowledge.
  • Basic understanding of networking principles and protocols.
  • Knowledge of Office 365 administration and support.
About the Role

This is a full-time position with a competitive salary range of $65,000 - $90,000 per annum, depending on location and experience.



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