Highly Technical IT Specialist for Application Support

1 week ago


Gurgaon, Haryana, India Hatch Full time

About the Company:

\Helpers Hatch is a leading global company with over 65 years of experience in various industries, including mining, energy, and infrastructure. We have 10,000 colleagues in 150 countries working towards bettering the industries we operate in.

Role Overview:\Helpers We are seeking a highly motivated Bentley Application Support Specialist to join our Digital group in Gurgaon, India. The successful candidate will provide technical support for all enterprise systems and software components in a complex mission-critical environment.

Job Description:\Helpers As a Bentley Application Support Specialist, you will be responsible for managing, supporting, and resolving complex software, vendor, and proprietary technical issues. You will monitor applications, application servers, document and analyze problems, and publish maintenance schedules. Additionally, you will identify and resolve medium to highly complex production problems for support of applications. Your responsibilities will also include performing regular security monitoring to identify any possible intrusions, identifying proactive solutions for recurring technology occurrences to benefit the business, maintaining system documentation, and maintaining and providing infrastructure improvements to existing database applications.

Key Responsibilities:\Helpers * Provide technical support for all enterprise systems and software components in a complex mission-critical environment* Manage, support, and resolve complex software, vendor, and proprietary technical issues* Monitor applications, application servers, document and analyze problems, and publish maintenance schedules* Identify and resolve medium to highly complex production problems for support of applications* Perform regular security monitoring to identify any possible intrusions* Identify proactive solutions for recurring technology occurrences to benefit the business* Maintain system documentation* Maintain and provide infrastructure improvements to existing database applications

Requirements:\Helpers To be successful in this role, you will need to have a minimum of 3-5 years' experience in the Information Technology field, with hands-on experience in application administration and operational systems support (day-to-day operations including installation, upgrade, configuration, trouble shooting, debugging, patching). You should also have experience with at least one of the following Design Tool platforms: OpenPlant, Engineering Data Manager. Additionally, you should have experience on failover, high availability, disaster recovery, business continuance, process automation, best practice approach, technology efficiency, and effectiveness. Exposure to enterprise systems such as SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint, and Azure DevOps is also desirable.

What We Offer:\Helpers At Hatch, we offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience. We also offer flexible work environment, long-term career development opportunities, and a chance to work with great people to make a difference.

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