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Senior Technical Support Specialist
1 month ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nielsen.
About the RoleThe successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of services and solutions that meet their requirements. This role involves responding to client queries, resolving incidents, and collaborating with cross-functional teams to drive business results.
As a key member of our Technical Support Team, you will play a vital role in meeting client Service Level Agreements (SLAs) by following standard operating procedures to address production issues and engaging with the technical team to prevent SLA misses. You will also contribute to new project initiatives, providing support for projects going into production and facilitating timely issue resolution.
In addition to your technical expertise, you will possess excellent interpersonal and communication skills, enabling you to engage effectively with clients and internal stakeholders. Fluency in spoken and written English is essential for this role.
We are looking for a talented individual with a strong analytical mindset, high problem-solving skills, and ability to identify innovative solutions to overcome business constraints. Your proficiency in SQL, AWS S3, Airflow, and cloud deployment technologies such as AWS or Azure will be valuable assets in this position.
A bachelor's degree in IT or a related field, along with at least 3 years of relevant working experience, preferably in IT projects and client support, is required. Previous experience as a developer or IT specialist is considered a plus.
In return for your hard work and dedication, we offer a competitive salary range of $120,000 - $150,000 per year, depending on your location and level of experience. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
