Product Support Specialist: Technical Expert

7 days ago


Gurgaon, Haryana, India Career Stone Consultant Full time

Join Career Stone Consultant as a Product Support Specialist in Global Service to excel in solving technical queries for the CTCS product portfolio. With 6-10 years of professional experience in technical service, you will process customer inquiries and provide solutions.

The role entails monitoring allocated Service Requests (Cases), creating service requests, analyzing SLAs, and respecting OLA times. You will solve issues that could not be resolved at Regional Tech Support (Level 2) while communicating status and solutions.

This position requires strong analytical skills, knowledge of MS Office, and proficiency in English and Hindi. As a key contributor, you will initiate hierarchical escalations and demand know-how transfer from Training and L4 Support. The goal is to improve skill levels and customer satisfaction.

We offer a competitive salary of approximately $85,000 - $115,000 per year based on your qualifications and location. This opportunity allows for personal growth, continuous learning, and career advancement within our organization.



  • Gurgaon, Haryana, India SMARTWORK IT SERVICES Full time

    Job Title: Technical Support Specialist - Application Performance ExpertAbout the Role:We are seeking an experienced Technical Support Specialist to join our team as an Application Performance Expert. As a key member of our support team, you will play a crucial role in ensuring the smooth functioning of our applications and providing dedicated support to...


  • Gurgaon, Haryana, India Ciena India Private Limited (non STPI) Full time

    Unlock a Rewarding Career in Global Technical SupportCiena India Private Limited (non STPI) is committed to fostering a culture that prioritizes personalized and flexible work environments, empowering individual passions, growth, well-being, and belonging.About the Role:We are seeking an experienced Technical Support Specialist to join our team. As a key...


  • Gurgaon, Haryana, India AXA Group Full time

    Job Title: Technical Support SpecialistAXA XL, the P&C and speciality risk division of AXA, is seeking a Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for delivering high-quality service that improves the overall colleague experience.Key Responsibilities:Provide support for IT-related incidents and...


  • Gurgaon, Haryana, India Mediajade Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will be responsible for providing top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key...


  • Gurgaon, Haryana, India Nexthire Full time

    About the RoleWe are seeking a skilled DevOps Technical Support Specialist to join our global team. This role will be responsible for providing top-notch technical support to our customers, ensuring their successful adoption of our Coralogix Platform.Key ResponsibilitiesServe as the primary point of contact for clients requiring technical assistance.Provide...


  • Gurgaon, Haryana, India Mediajade Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support...


  • Gurgaon, Haryana, India Wipro Full time

    Job Description">Wipro Offers Competitive Salary of $55,000 - $65,000 Per YearWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and delivering outstanding customer service.Key...


  • Gurgaon, Haryana, India Wipro Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and resolving their issues in a timely and professional manner.About the RoleThis is a full-time position that requires strong problem-solving...


  • Gurgaon, Haryana, India Nielsen Full time

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nielsen.About the RoleThe successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of services and solutions that meet their requirements. This role involves responding to client queries, resolving...


  • Gurgaon, Haryana, India Ericsson Full time

    Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at Ericsson. The ideal candidate will have a strong background in Cloud Native concepts, with documented and proven knowledge in Docker, Kubernetes, AWS, Azure, and GCP. Key Responsibilities The successful candidate will be responsible for providing high-quality...


  • Gurgaon, Haryana, India Ciena India Private Limited (non STPI) Full time

    OverviewCiena India Private Limited (non STPI) is committed to delivering cutting-edge technology solutions that empower businesses to thrive in the digital age.Salary and BenefitsWe offer a highly competitive salary package, including a base salary of ₹18.5 lakhs per annum, plus additional benefits such as flexible paid time off, comprehensive health...


  • Gurgaon, Haryana, India Wipro Full time

    Job DescriptionThe role of a Technical Support Specialist at Wipro is to provide exceptional technical support to clients, ensuring that their issues are resolved in a timely and efficient manner.Duties and ResponsibilitiesTo deliver effective technical support through various communication channels, including telephone and email.To actively resolve client...


  • Gurgaon, Haryana, India Leena AI Full time

    About Leena AI : We are a leading SaaS company specializing in creating virtual assistants for enterprise organizations. Our solutions integrate with various client-side systems, including HRMS, IT directories (Active Directory), and more. We are seeking a highly skilled Technical Support Specialist to join our team and provide exceptional support to our...


  • Gurgaon, Haryana, India Virtusa Full time

    Job Summary We are seeking a skilled Technical Support Specialist to join our team at Virtusa. The ideal candidate will have a strong background in IT and a passion for delivering high-quality support to our clients. Main Responsibilities • Provide technical assistance to clients and internal stakeholders • Troubleshoot and resolve IT-related issues...


  • Gurgaon, Haryana, India Virtusa Full time

    About the RoleWe are looking for a skilled Technical Support Specialist to join our team at Virtusa. In this role, you will be responsible for providing technical support and services to end-users, including resolving complex problems and troubleshooting user access and authentication issues associated with Active Directory.Key ResponsibilitiesEndpoint...


  • Gurgaon, Haryana, India Jobstronaut Full time

    Job OverviewAt Jobstronaut, we're seeking a highly motivated Advanced Network Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with cutting-edge technology and provide top-notch support to our global user base.Salary: ₹600,000 - ₹800,000 per annum, depending on experienceAbout the RoleIn this key position,...


  • Gurgaon, Haryana, India AHEAD Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AHEAD. The successful candidate will provide exceptional technical support to end-users, troubleshoot and resolve hardware and software issues, and collaborate with the IT Operations team to ensure seamless service delivery.About UsAHEAD is a leading provider of...


  • Gurgaon, Haryana, India 2coms Full time

    Overview:We are seeking a skilled Technical Support Specialist to join our team in Gurgaon. This is a fantastic opportunity for an individual with excellent communication skills and knowledge of customer handling.About the Role:The successful candidate will provide top-notch technical support to our clients, resolving issues efficiently and effectively. With...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at IGT Solutions Pvt Ltd. This is a full-time role with a mix of WFH and office work in Gurugram, India.About the RoleThe successful candidate will be responsible for providing technical assistance and support to customers via live calls, chats, and emails. They will also...


  • Gurgaon, Haryana, India Salesforce Full time

    Explore a challenging role as Senior Technical Support Specialist at GreyOrange, where you will provide exceptional technical assistance to customers. We are seeking an experienced professional with strong communication skills and a deep understanding of the GO Software ecosystem.This position requires the ability to troubleshoot complex technical issues,...