Advanced Network Support Specialist

2 days ago


Gurgaon, Haryana, India Jobstronaut Full time
Job Overview

At Jobstronaut, we're seeking a highly motivated Advanced Network Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with cutting-edge technology and provide top-notch support to our global user base.

Salary: ₹600,000 - ₹800,000 per annum, depending on experience

About the Role

In this key position, you'll become a product expert in designated fields such as Wireless Technologies, Routing & Switching, Security & VPNs, and more. You will be responsible for resolving requests, using insights gained to improve the user experience, and regularly interacting with product development teams.

Main Responsibilities:

  • Become a product expert through onboarding training, internal documentation, and independent research
  • Be the first point of contact for users, providing personalized action plans that resolve issues and offer context
  • Qualify support interactions and create product improvements to prevent future requests
  • Prioritize requests based on severity and brand liability
  • Respond efficiently and insightfully to reinforce our team's mission
  • Perform hands-on testing and propose areas of improvement
Requirements

To succeed in this role, you'll need:

  • Written and verbal English fluency
  • Familiarity with Jobstronaut products (though not required)
  • Good judgment and prioritization skills
  • Flexibility to work nights and/or weekends
  • Comfort working in a fast-paced environment
  • The ability to simplify technical concepts
Education

A Bachelor's Degree (or higher) in Engineering, Computer Science, Networking, or a related field, or equivalent technical experience is essential.



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