Advanced Network Support Specialist
2 days ago
At Jobstronaut, we're seeking a highly motivated Advanced Network Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with cutting-edge technology and provide top-notch support to our global user base.
Salary: ₹600,000 - ₹800,000 per annum, depending on experience
About the RoleIn this key position, you'll become a product expert in designated fields such as Wireless Technologies, Routing & Switching, Security & VPNs, and more. You will be responsible for resolving requests, using insights gained to improve the user experience, and regularly interacting with product development teams.
Main Responsibilities:
- Become a product expert through onboarding training, internal documentation, and independent research
- Be the first point of contact for users, providing personalized action plans that resolve issues and offer context
- Qualify support interactions and create product improvements to prevent future requests
- Prioritize requests based on severity and brand liability
- Respond efficiently and insightfully to reinforce our team's mission
- Perform hands-on testing and propose areas of improvement
To succeed in this role, you'll need:
- Written and verbal English fluency
- Familiarity with Jobstronaut products (though not required)
- Good judgment and prioritization skills
- Flexibility to work nights and/or weekends
- Comfort working in a fast-paced environment
- The ability to simplify technical concepts
A Bachelor's Degree (or higher) in Engineering, Computer Science, Networking, or a related field, or equivalent technical experience is essential.
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