Technical Network Support Specialist
1 week ago
Company Overview
Microland is a global digital transformation and IT services company that delivers technology-enabled business solutions to clients in industries such as healthcare, finance, and government.
Salary Range: $90,000 - $120,000 per annum (based on industry standards)
Job Description
We are seeking an experienced Technical Network Support Specialist to join our team. The successful candidate will be responsible for providing technical support and management of network infrastructure for our clients.
Key Responsibilities:
- Provide level 4 support for network technologies including Cisco R and S, ASA, Palo Alto, Firepower, and Pulse VPN
- Collaborate with the delivery team to plan and execute new technology roll-outs and scope expansions
- Manage SOPs, knowledge documents, and KB articles related to network technologies
- Implement technical methodology improvements based on past failures and learnings
- Identify and resolve network issues through troubleshooting and escalation processes
- Support triage activities by escalating tickets to L3 Network SME and coordinating with 3rd party network vendor technicians
- Maintain inventory of network equipment and links, and track tickets for SLA adherence
Required Skills and Qualifications
Education: Bachelor's degree in Engineering or related field
Experience: Minimum 5 years of experience in network support and management
Skills: Familiarity with network technologies including Cisco R and S, ASA, Palo Alto, Firepower, and Pulse VPN; strong problem-solving and analytical skills; excellent communication and collaboration skills
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Others
This role is ideal for individuals who are passionate about technology and customer service, and are looking for a challenging and rewarding career opportunity in a dynamic and fast-paced environment.
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