Network Operations Specialist

4 weeks ago


Gurgaon, Haryana, India Colt Technology Services Full time

At Colt Technology Services, we're looking for a skilled Network Operations Specialist to join our team. In this role, you'll be responsible for resolving customer faults and problems occurring on our IP and SDN products and services.

Key Responsibilities:

  • Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
  • Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.

Requirements:

  • Direct experience in Layer 3 Services and Technologies, including, but not limited to, the following:
  • Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP, and BGP.
  • Working experience with implementing, diagnosing, and troubleshooting IP Access, MPLS, and Multicast VPN solutions across a pan-European network.
  • Excellent knowledge of LAN (Ethernet) based products.
  • Experience in working with global providers, NOC, and Field operators for technical issues.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and coordinate complex technical situations in a calm and professional manner.
  • Excellent customer-facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.

About Colt Technology Services:

We're a fast-growing community of like-minded experts who empower people to grow and learn alongside you in your career. We value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.



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