Senior Network Infrastructure Specialist
1 week ago
About the Role
As a Senior Network Infrastructure Specialist at Orange Business Services, you will play a key role in driving team members to deliver outstanding customer experience through on-time, right-first-time implementation of customer Requests For Change (RFCs). You will be accountable for reviewing Labour of Effort (LOE) for new customers, driving key Key Performance Indicators (KPIs) for the team, and performing skill gap analysis and facilitating trainings as required.
About You
We are looking for a highly experienced professional with a minimum of 12 to 18 years of experience in the field of network infrastructure and architecture. You should have expertise in areas such as DSL, Cisco, and Juniper routers, with a strong understanding of network protocols such as MPLS, QoS, and routing protocols. Additionally, you should have experience with SDx technologies such as Viptella, uCPE, Meraki, Fortinet, and SDLAN.
What We Offer
As a Senior Network Infrastructure Specialist, you will have the opportunity to work with a global team of experts in the field of network infrastructure and architecture. You will be responsible for managing and communicating change based on creative and innovative thinking driven by changing customer and business requirements. You will also have the opportunity to work on complex migrations using standard processes and procedures, and to measure Change Management efficiency, quality, and throughput.
Department
Our Global Delivery and Operations department manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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