Global Technical Support Expert
5 days ago
Ciena India Private Limited (non STPI) is committed to delivering cutting-edge technology solutions that empower businesses to thrive in the digital age.
Salary and BenefitsWe offer a highly competitive salary package, including a base salary of ₹18.5 lakhs per annum, plus additional benefits such as flexible paid time off, comprehensive health insurance, and retirement savings plans.
Job DescriptionAs a Specialist, Global Technical Support, you will be an integral part of our Packet Optical Global Product Centre of Excellence team. Your primary responsibilities will include:
- Providing expert-level technical consultation to our customers on Ciena products, including the 6500, 6500 RLS, and Waveserver.
- Conducting trend analysis on customer cases and driving improvements to our product life cycle process.
- Collaborating with design and manufacturing teams to resolve field issues and drive design for serviceability and operability requirements.
- Utilizing debug tools and lab research to aid customers in resolving technical problems.
- Working with quality assurance, design, product management, technical publications, and training teams to provide customer feedback.
To succeed in this role, you must possess:
- A bachelor's degree in a technical field, such as engineering or computer science, from a four-year college or university.
- At least 5-10 years of experience in a technical support role, preferably in the telecommunications industry.
- Strong knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems for telecommunications applications.
- Experience working with CIENA products and proficiency in various software applications, including Microsoft Outlook, Word, and Excel.
- Excellent problem-solving skills, with the ability to analyze and troubleshoot sophisticated issues.
In addition to our competitive salary and benefits package, we offer a range of perks, including:
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- A recognition program that rewards outstanding performance.
If you are a motivated self-starter with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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