Global Technical Support Expert

5 days ago


Gurgaon, Haryana, India Ciena India Private Limited (non STPI) Full time
Overview

Ciena India Private Limited (non STPI) is committed to delivering cutting-edge technology solutions that empower businesses to thrive in the digital age.

Salary and Benefits

We offer a highly competitive salary package, including a base salary of ₹18.5 lakhs per annum, plus additional benefits such as flexible paid time off, comprehensive health insurance, and retirement savings plans.

Job Description

As a Specialist, Global Technical Support, you will be an integral part of our Packet Optical Global Product Centre of Excellence team. Your primary responsibilities will include:

  • Providing expert-level technical consultation to our customers on Ciena products, including the 6500, 6500 RLS, and Waveserver.
  • Conducting trend analysis on customer cases and driving improvements to our product life cycle process.
  • Collaborating with design and manufacturing teams to resolve field issues and drive design for serviceability and operability requirements.
  • Utilizing debug tools and lab research to aid customers in resolving technical problems.
  • Working with quality assurance, design, product management, technical publications, and training teams to provide customer feedback.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • A bachelor's degree in a technical field, such as engineering or computer science, from a four-year college or university.
  • At least 5-10 years of experience in a technical support role, preferably in the telecommunications industry.
  • Strong knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems for telecommunications applications.
  • Experience working with CIENA products and proficiency in various software applications, including Microsoft Outlook, Word, and Excel.
  • Excellent problem-solving skills, with the ability to analyze and troubleshoot sophisticated issues.
Benefits

In addition to our competitive salary and benefits package, we offer a range of perks, including:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A recognition program that rewards outstanding performance.
Others

If you are a motivated self-starter with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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