Global Technical Solutions Lead for Client Operations

6 days ago

Gurgaon, Haryana, India Criteo Full time

Key Responsibilities:

As a Technical Solutions Engineer, Global Client Operations Center, you will be an expert on Criteo standard products. You will work closely with Client Focus In-market teams to implement the right technology, supporting clients in achieving their goals. Your role will be crucial in scaling support for clients and improving the efficiency of Operations processes.

Key Tasks:

  • Be an expert on Criteo standard products from a technical perspective.
  • Establish trustful relationships with Operations and Commercial Teams.
  • Work with Client Focus Teams to understand and execute operational tasks related to client business objectives.
  • Execute the implementation of new features and products.
  • Troubleshoot standard product issues and propose ways forward.

Continuous Improvement:

  • Participate in improving and developing new tools and processes globally.
  • Redefine processes to make the Technical Solutions team more efficient and partner with business teams.
  • Identify bugs, report them, and work with escalation and R&D teams on resolution.
  • Proactively review processes, tools, and solutions impacting overall efficiency.

This role is based in either Gurgaon, India, or Hyderabad, India and requires flexible work hours between 12:30 pm IST to 9:30 pm IST.

Requirements:

  • Fluent in English, both spoken and written.
  • Engineering or technical background with a computer science related degree.
  • Experience in reviewing and debugging code in HTML, JavaScript, XML, and SQL.
  • Experience collaborating with internal clients.
  • Ability to prioritize tasks, resolve issues quickly, and maintain a positive attitude in a fast-paced environment.
  • Team oriented, sharing best practices and open to providing and receiving feedback.
  • High attention to detail and meticulous in executing tasks for key and complex clients.
  • Passion for new media, internet trends, and continuous learning.

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