Global Client Partnership Lead

3 weeks ago

Gurgaon, Haryana, India NTT Full time
Job Description

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize, and transform for long-term success.

Job Role: Client Manager

The Client Manager is a seasoned subject matter expert responsible for taking full ownership of assigned accounts and managing and growing relationships to drive expansion and renewals across all solution areas.

Main Responsibilities:

  • Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
  • Builds relationships and influences stakeholders.
  • Works with and through company's network of offices to deliver an excellent client experience in each relevant market.
  • Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
  • Develops and drives organization strategy with local client managers within assigned regional accounts.
  • Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
  • Minimizes churn and maximizes retention in assigned accounts.
  • Utilizes company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines, and forecast.
  • Is fully aware of and understands the International Trade Policy.
  • Meets or exceeds quota targets through comprehensive account management.
  • Grows the profitability, revenues, and client satisfaction levels for company's regional clients' portfolio.
  • Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
  • Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
  • Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
  • Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
  • Positively influences and enables financial control, governance, and compliance in a region throughout area of specialization to prevent and reduce financial costs.
  • Acts as first point of contact for client issues.

Required Attributes:

  • Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset.
  • Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle.
  • Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends.
  • Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in business or a sales-related field.
  • Relevant vendor certifications would be advantageous.

Required Experience:

  • Seasoned experience in a global partner management role.
  • Seasoned experience in a sales environment and/or customer service role.
  • Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
  • Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
  • Seasoned sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.
  • Seasoned experience gained in a similar client manager role.
  • Seasoned experience working with Salesforce.com contact platform.

Workplace Type: On-site Working

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