Client Service Manager Lead

3 weeks ago


Gurgaon, Haryana, India Cielo Talent Full time

Job Overview:

The Client Services Manager at Cielo Talent plays a pivotal role in leading a high-performing team to deliver exceptional services to clients.

Key Responsibilities:


  1. Lead a team of recruiters to achieve talent acquisition partnership goals and build strong relationships with clients.
  2. Develop and implement comprehensive hiring strategies, including passive candidate outreach and recruitment marketing plans.
  3. Partner with internal Cielo teams and client leaders to ensure successful client onboarding and program implementation.
  4. Drive team performance by setting clear goals, providing coaching, and addressing performance gaps.
  5. Manage client programs, events, and campaigns to build candidate pipelines and drive recruiting strategies.
  6. Develop and track key performance indicators (KPIs), including time to fill, aging, cost per hire, and candidate satisfaction.

Requirements:


  • Prior experience in a results-oriented talent acquisition role with a background in coaching and team management.
  • Strong proficiency in Microsoft Office Suite and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS).
  • Bachelor's degree in business, management, human resources, or a related field.

About Cielo Talent:

Cielo Talent is a leading recruitment process outsourcing (RPO) provider that partners with clients to deliver innovative talent solutions and drive business growth.



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