Client Service Manager Lead
3 weeks ago
Job Overview:
The Client Services Manager at Cielo Talent plays a pivotal role in leading a high-performing team to deliver exceptional services to clients.
Key Responsibilities:
- Lead a team of recruiters to achieve talent acquisition partnership goals and build strong relationships with clients.
- Develop and implement comprehensive hiring strategies, including passive candidate outreach and recruitment marketing plans.
- Partner with internal Cielo teams and client leaders to ensure successful client onboarding and program implementation.
- Drive team performance by setting clear goals, providing coaching, and addressing performance gaps.
- Manage client programs, events, and campaigns to build candidate pipelines and drive recruiting strategies.
- Develop and track key performance indicators (KPIs), including time to fill, aging, cost per hire, and candidate satisfaction.
Requirements:
- Prior experience in a results-oriented talent acquisition role with a background in coaching and team management.
- Strong proficiency in Microsoft Office Suite and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS).
- Bachelor's degree in business, management, human resources, or a related field.
About Cielo Talent:
Cielo Talent is a leading recruitment process outsourcing (RPO) provider that partners with clients to deliver innovative talent solutions and drive business growth.
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