Client Management Lead
1 month ago
About ETS
We are a leading education company that has been amplifying products and services for over 75 years. Our mission is to advance quality and equity in education, and we provide learning solutions, pioneering research, and trusted assessments that help guide learners around the world.
Our portfolio of trusted measures includes TOEFL, TOEIC, GRE, and Praxis. We are committed to exploring new frontiers in learning and measurement, and our educational measurement solutions and research contribute to the development of new methods and tools.
As a Client Management Lead – India, you will act as an 'Account Manager' and provide key client contact on higher revenue/higher risk contracts. You will be responsible for strategic interfaces with the client and ensure effective resolution of all customers escalated issues.
Responsibilities:
Client Relationship Management
- Establish clear and realistic agreements with the client in regard to contract scope, schedules, and deliverables.
- Ensure consistent 'one voice of ETS' communication to the client.
Contract Management/Change Requests
- Effectively renegotiate change requests.
Business Development
- Educate ETS (Product Management and FCEs) on future capabilities required by the client.
Financial Management
- Contribute to the RFP (Request for Proposal) process.
- Negotiate to minimize negative financial impact of change requests on margins.
Education
- Bachelor's degree required.
- Advanced degree in Education, Education Measurement, Product Content, or a relevant combination of education and experience is preferred.
Relevant Years of Experience Required:
- 6+ years of experience in Account Management in Publishing, Education-related fields, Sales & Marketing, Business Development.
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