Client Service Manager

1 month ago


Gurgaon, Haryana, India Cielo Full time
Job Description

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver exceptional service to clients across multiple accounts, building strong relationships with key client contacts to achieve talent acquisition partnership goals.

  • Key Responsibilities:
  • Lead a high-performing team to provide high-quality services focused on exceeding client expectations
  • Set clear performance standards and goals for the team, assess progress, and address gaps
  • Provide leadership and coaching to direct reports, establish regular communications, and provide in-the-moment feedback
  • Complete performance management processes, including providing feedback and addressing gaps
  • Partner with internal Cielo teams and client leaders to ensure successful client implementation

Requirements:

  • Prior experience in a results-oriented talent acquisition role in human resources or a related field
  • Experience coaching peers or managing a team
  • Strong proficiency in Microsoft Office Suite and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools

Additional Information:

All information will be kept confidential according to EEO guidelines.



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