Client Service Manager
1 month ago
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver exceptional service to clients across multiple accounts, building strong relationships with key client contacts to achieve talent acquisition partnership goals.
- Key Responsibilities:
- Lead a high-performing team to provide high-quality services focused on exceeding client expectations
- Set clear performance standards and goals for the team, assess progress, and address gaps
- Provide leadership and coaching to direct reports, establish regular communications, and provide in-the-moment feedback
- Complete performance management processes, including providing feedback and addressing gaps
- Partner with internal Cielo teams and client leaders to ensure successful client implementation
Requirements:
- Prior experience in a results-oriented talent acquisition role in human resources or a related field
- Experience coaching peers or managing a team
- Strong proficiency in Microsoft Office Suite and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Additional Information:
All information will be kept confidential according to EEO guidelines.
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