Client Service Director

1 month ago


Gurgaon, Haryana, India INFABIO DIGITAL Full time
About the Role

We are seeking a highly skilled and experienced Client Service Head to lead our client management team at Infobia Digital. The ideal candidate will have a strong track record of building and maintaining successful client relationships, driving business growth, and delivering exceptional results.

Key Responsibilities
  • Develop and maintain strong relationships with clients, acting as the primary point of contact for all communication and inquiries.
  • Understand clients' needs, goals, and challenges to provide tailored solutions that meet their objectives and drive business growth.
  • Collaborate with various teams within the company to ensure smooth delivery of services and exceed client expectations.
  • Monitor and analyze account performance and provide clients with regular reports and updates.
  • Identify opportunities for account expansion and upsell our services to clients.
  • Stay up-to-date with industry trends, developments, and competitors to provide strategic insights and recommendations to clients.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in client management, preferably in a digital marketing agency.
  • Proven track record of successfully managing and growing client accounts.
  • Strong understanding of digital marketing, including SEO, PPC, social media, and web design.
  • Excellent communication, negotiation, and problem-solving skills.
  • Strong leadership skills with the ability to motivate and manage a team.
What We Offer
  • Rapid growth and startup culture.
  • Reward programs for employee benefits.
  • Focus on people's happiness index.
  • Evaluative wake-up score with WakeUp.Life platform for mental and physical well-being.
  • In-house wellness counseling with advisors and dieticians of WellPro.One and WakeUp.Life.
  • Entertainment perks with MOI (Museum Of Illusions) as our partner.


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