Client Manager

2 weeks ago

Gurgaon, Haryana, India NTT DATA Full time

About the Role

Overview

NTT DATA is seeking a seasoned Client Manager to join our team. As a key member of our sales team, you will be responsible for managing and growing relationships with assigned regional clients to drive expansion and renewals across all solution areas.

Key Responsibilities:

  • Manage and grow relationships with regional clients to drive expansion and renewals.
  • Build relationships and influence stakeholders.
  • Work with our network of offices to deliver an excellent client experience in each relevant market.
  • Realize revenue and margin targets by connecting client needs with our offerings and solutions.
  • Develop and drive organization strategy with local client managers within assigned regional accounts.
  • Use engagement skills to establish account strategies with key stakeholders.
  • Minimize churn and maximize retention in assigned accounts.
  • Use our sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
  • Be aware of and understand international trade policy.
  • Meet or exceed quota targets through comprehensive account management.
  • Grow profitability, revenues, and client satisfaction levels for our regional clients' portfolio.
  • Drive client satisfaction throughout the client's buying process by taking ownership of the commercial agreement.
  • Generate demand by assisting clients to identify current needs and articulating how we can add value through services and solutions.
  • Approach account management in a systematic way by identifying the strategy to develop and grow the account profitably.
  • Perform vulnerability analysis of our position in comparison to competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
  • Positively influence and enable financial control, governance, and compliance in a region to prevent and reduce financial costs.
  • Act as the first point of contact for client issues.

Requirements

  • Sales business acumen with planning, leveraging tools and data, and concentrating on our business requirements.
  • Sales client engagement and management with detailed understanding of client needs, effective sales planning, and building trust.
  • Sales solution skills with knowledge of our offerings, client applications, use cases, and market trends.
  • Sales pursuit with the ability to create success by identifying and advancing opportunities.

Preferred Qualifications

  • Seasoned experience in a global partner management role.
  • Seasoned experience in a sales environment and/or customer service role.
  • Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
  • Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
  • Seasoned experience gained in a similar client manager role.
  • Seasoned experience working with Salesforce.com contact platform.

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