Client Relationship Manager
3 weeks ago
At American Express Global Business Travel, we're seeking a Client Relationship Manager to join our team. In this role, you'll be responsible for managing inbound call & email queries from clients to assist with their account-related needs and concerns.
Key Responsibilities:
- Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives.
- Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue.
- Ability to consult, analyze and assess client needs while supporting needs to improve profitability.
- Engagement and/or management of client implementations and de-implementations.
- Send updates and communications to client key contacts.
- Conduct face-to-face and phone/internet-based introductory presentations/travel forums and business reviews.
- Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives.
- Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions.
- Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports.
- Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS.
- Engage in activities overseen by the Client Management team or specific AEGBT project's as required by leader.
Requirements:
- Graduate with 6-9 years of experience in Client management.
- Establish and maintain a regional business plan for your client account in APAC.
- Act as a single regional point of contact with responsibility for the overall relationship.
- Liaise with the local markets relationship management teams responsible for the specific accounts within the portfolio.
Location: Gurgaon, India
The #TeamGBT Experience:
At American Express Global Business Travel, we're committed to providing a supportive and inclusive work environment. Our benefits include flexible benefits, travel perks, and opportunities for professional development.
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