Client Relationship Manager

3 weeks ago


Gurgaon, Haryana, India American Express Global Business Travel Full time

At American Express Global Business Travel, we're seeking a Client Relationship Manager to join our team. In this role, you'll be responsible for managing inbound call & email queries from clients to assist with their account-related needs and concerns.

Key Responsibilities:

  • Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives.
  • Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue.
  • Ability to consult, analyze and assess client needs while supporting needs to improve profitability.
  • Engagement and/or management of client implementations and de-implementations.
  • Send updates and communications to client key contacts.
  • Conduct face-to-face and phone/internet-based introductory presentations/travel forums and business reviews.
  • Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives.
  • Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions.
  • Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports.
  • Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS.
  • Engage in activities overseen by the Client Management team or specific AEGBT project's as required by leader.

Requirements:

  • Graduate with 6-9 years of experience in Client management.
  • Establish and maintain a regional business plan for your client account in APAC.
  • Act as a single regional point of contact with responsibility for the overall relationship.
  • Liaise with the local markets relationship management teams responsible for the specific accounts within the portfolio.

Location: Gurgaon, India

The #TeamGBT Experience:

At American Express Global Business Travel, we're committed to providing a supportive and inclusive work environment. Our benefits include flexible benefits, travel perks, and opportunities for professional development.



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