Client Relationship Associate

4 weeks ago

Gurgaon, Haryana, India Zyvka Full time
Internship Opportunity at Zyvka

We are seeking a highly motivated and detail-oriented Client Relationship Intern to join our team at Zyvka. As a key member of our client relationship team, you will play a crucial role in supporting our clients and contributing to the overall success of our organization.

Key Responsibilities:
  • Assist in responding to client inquiries and requests in a timely and professional manner.
  • Support the client relationship team in maintaining accurate client records and documentation.
  • Conduct market research to gather information on client needs and preferences.
  • Participate in client meetings and presentations to observe and learn about client interactions.
  • Help in developing and implementing client communication strategies.
  • Assist in monitoring and reporting on client satisfaction and engagement metrics.
  • Contribute to the development of client retention programs and initiatives.
  • Support in organizing and coordinating client events and activities.
  • Assist in analyzing and evaluating client feedback and suggestions.
  • Learn and adhere to company policies and procedures related to client interactions.
  • Collaborate with other departments to ensure seamless client experience.
  • Contribute to the creation of client-focused marketing materials and resources.
  • Assist in identifying opportunities for process and service improvements based on client feedback.
  • Participate in training and development sessions to enhance client relationship skills.
Requirements:
  • Currently pursuing a Bachelor's degree in Business Administration, Marketing, or a related field.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a team environment.
  • Customer service-oriented mindset with strong problem-solving skills.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
  • Adaptability and willingness to learn new skills and tasks.
  • Basic understanding of client relationship management principles.
  • Ability to maintain confidentiality and professionalism in client interactions.
  • Demonstrated attention to detail and accuracy in work.
  • Strong interpersonal skills with the ability to build rapport with clients.
  • Proactive and self-motivated with a positive attitude.
  • Ability to prioritize and manage multiple tasks effectively.
  • Knowledge of basic marketing concepts and strategies is a plus.
  • Previous internship or work experience in a client-facing role is desirable.

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